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iontogel Privacy Policy For Your Account

The iontogel Privacy Policy explains how we collect, use, protect and retain data connected with your account, lobby visits and wallet status.

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CONTACT ROUTES

Ask About Privacy Beside Your Account

A clear contact route helps you raise a privacy question without sharing more than necessary. Start from the support link inside your account, especially when a wallet receipt, phone check or sign-in event needs matching. We may ask for limited account details to locate the request, while access depends on local law.

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Account data request

Use the account support path to ask what data is linked to your profile. We will request enough detail to confirm your account, not a full wallet password or private credential.

Wallet record question

If a DANA, OVO, GoPay or QRIS receipt appears incorrectly, include its reference and date through support. We use that pair to trace the record without requesting your wallet PIN.

Access change request

For correction, deletion or cookie-choice questions, contact us through the support route shown after sign-in. We may verify your phone before changing account data or access settings.

DATA CARE

What We Do With Your Account Data

We keep this policy practical: each data category has a purpose tied to account access, wallet matching or service protection.

Account collection

We collect details you provide during account creation and phone verification, plus sign-in events needed to connect you with the correct profile. This supports account access without mixing records between accounts.

Wallet matching

Payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account help us match a cashier event to your account. We do not need your wallet PIN for that check.

Cookie controls

Cookies can remember a session, preserve selected settings and help us understand whether a page loads correctly. You can manage browser cookie settings, though changing them may affect sign-in continuity.

Device security

We may log browser type, device signals and sign-in time to flag unusual account access. If a session looks unfamiliar, phone verification can be requested before account details are changed.

Retention periods

We retain account, support and transaction records only for the period needed for their stated purpose, dispute handling and legal duties. When a record is no longer needed, our process removes or de-identifies it.

Request handling

You can ask us to access, correct or remove applicable account data through support. We first confirm the request belongs to you, then explain any legal or operational reason a record must remain.

Privacy Policy Answers For Indonesian Accounts

These Privacy Policy answers address the searches we hear most often before account access. They cover data collection, cookies, wallet records, phone verification and requests made through the account support path. If your question is specific to a transaction, keep its reference ready and avoid sending your wallet PIN.

It covers account details, phone verification, device and sign-in data, cookies, support messages and payment references connected with your use of iontogel. Access depends on local law and the stated policy purpose.

Phone verification helps us connect a sign-in or account change with you and reduce mistaken access. We may request it before changing profile data, checking a wallet status or handling an account request.

Yes. The policy covers references such as dates, amounts and status markers linked to DANA, QRIS, OVO, GoPay, bank transfer or virtual account activity. Your wallet PIN is not needed for matching.

Open the support path inside your account and ask for a data access request. We verify that you control the account, locate relevant records and explain the response or any lawful restriction.

Yes. Send a correction request through account support with the affected field and a clear reason. We may verify your phone or account details before changing records connected with access or wallet status.

Cookies can keep your session active, remember settings and help diagnose page loading. You can adjust them in your browser, but removing required cookies may sign you out or affect account access.

We retain records while they serve account access, support, transaction matching, dispute handling or legal duties. After that need ends, our process removes or de-identifies the relevant data where permitted.

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